The Refurbished Guarantee
Buy with confidence knowing you're covered for one year!
Every product sold on the Refurbished Phone Exchange website includes our One Year Warranty against defects. This means if anything goes wrong with your product within that year we will replace it and cover the shipping fees!
We sell new and refurbished...
Here at Refurbished Phone Exchange we sell Grade-A refurbished and new products. Unless specifically noted, the condition should be considered refurbished. Refurbished doesn't mean there was something wrong with the unit. Our gear is pulled from working environments and is known as OOSW, or "Out Of Stock Working". We run each product through our 6-step refurbing process which ensures it's fully functional and in "like new" condition.
If for any reason you are not fully satisfied with your purchase, please contact us immediately so we can work to rectify the problem. Refurbished Phone Exchange guarantees we will do what it takes to earn your repeat business.
6-Step Refurbing Process
1
Testing
Every item is tested on a compatible system by our professional staff to ensure full functionality.
2
Inspection
Every item is thoroughly inspected for any dings, dents or blemishes.
3
Cleaning
Every item is cleaned and disinfected with special cleaning solutions to prevent any discoloration.
4
Compile
All required accessories are included whether it's a switch, phone, module, etc.
5
QA Approve
Every refurbished product undergoes our quality control process conducted by a manager.
6
Boxing
The item is individually and securely boxed, labeled, and stored in our climate controlled warehouse.
