How-to Install Your Plantronics HL10 Handset Lifter

Posted by Rick Torres on

Plantronics is the leader when it comes to wireless headset systems because they produce high quality products with amazing sound quality.  Here at Refurbished Phone Exchange, it's the CS series of headset systems that seem to be the most popular, although the Savi series run a very close second.  Both series have the option of adding the HL10 Handset Lifter which makes it possible for you to answer and end your phone calls even when you are in another room, or on the other side of the office.

About the HL10 Handset Lifter

The Plantronics HL10 Handset Lifter is a nifty device because it actually answers and hangs up your phone's handset when you press the button on your earpiece/headset.  


Installing your HL10 Handset Lifter

Plantronics has designed their wireless headset systems to be compatible with the most popular brands such as Avaya, Altigen, Cisco, NEC, Panasonic, and so on (check compatibility prior to purchasing).  However, every phone is different, which is why you must fine tune your lifter prior to the actual installation.  Follow our easy steps below...


Step 1:

Plug your HL10 lifter into the base of the wireless headset system and press the button on your earpiece to ensure your lifter functions properly.


Step 2:

Now that your HL10 lifter is connected, you should place it under your handset/receiver where you think it should be; however, do not remove the tape yet, simply hold it in place with your hand.  With your other hand, press the button on your earpiece/headset so the HL10 lifter opens.  If everything functions perfectly you can remove the tape and stick the lifter to your phone.

If the lifter throws your handset/receiver or fails to work properly than you need to make some adjustments.  The little switch located on the top of the HL10 lifter adjusts the opening height of your lifter.  If the switch is all the way forward then it opens fully, if it's set all the way back it only opens a little.

A common mistake is taping your HL10 lifter too low.  A good rule of thumb is to install your lifter higher up, this will allow your lifter to get better leverage and lift the handset/receiver just enough to answer the call.


Step 3:

One you have tested everything and found the correct placement for the lifter, remove the tape and install the HL10 lifter to your phone.  Place a test call to make sure everything functions properly.  Make sure you take your time and stay patient, it is a trial by error!  If you have any questions feel free to give us a call, we're always willing to help.

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